This is a tool that would be very useful for many service desks out there, especially in the remote work age. Personally, I did learn useful information about my own connection, potentially even needing to replace my router which I wasn’t aware of before. I do believe that this is very hard for any network troubleshooting product as only so much information can be gleaned from one side. Insights are going to be one of the more powerful pieces and do contain useful analysis, but Insights still has a ways to go before really providing actionable solutions. PingPlotter Cloud does offer a variety of very useful tools, that are easy to use and work well to quickly pull information on an end-user device. Troubleshooting network connections, especially on end-user systems, is one of the most challenging aspects of solving connection issues. Using custom engine configuration settings with a target. The only additional options I would like to see are access based on groups and integration with other authentication services such as Active Directory. This allows for powerful and selective access, empowering the technician but not risking security by granting too much access. PingPlotter Cloud allows adding users but only with access to specific areas.Īs shown below, you are able to limit access to just what is necessary. But, you may not want to give them all of the abilities to do so. In a helpdesk scenario, you want to empower your technicians to troubleshoot on their own and utilize the power of PingPlotter Cloud. Going Further with Additional Users and Settings It would be nice if a tooltip, or a description was shown to make that obvious. You need to drag the graph all the way to the right for it to become live-updating. The only issue I have with this is that it’s not obvious how to make this “Live updating”. In this example, I have connected my Windows 11 desktop, the same as an end-user would, and now need to set up the appropriate targets.ĭisplaying the LiveShare view in PingPlotter Cloud that both a technician and end-user see. Once connected, you will see information on the right-hand side about the connected system, any tracked targets ( is the default added), and the ability to remove the agent connection (only the cloud connection, not the agent installation itself). I particularly like this method, as it allows a very fast way for an end-user to connect a system to PingPlotter with immediate results sent to the technician. In this form, with a pre-installed PingPlotter Agent, you pass the generated URL to the end-user who pastes this into a browser which then connects PingPlotter Cloud and the agent together. Often, this installation would be done via a remote session initiated by the technician.Īnother alternative, and one used by larger organizations, is to pre-deploy the agent via any number of available software installation methods and use the “Auto Link” URL option to connect a target. Here, I selected the agent for Windows and ran it through a standard application install. This brings you to the agent installation web page. Once the agent is selected, there are several deployment options, but typically you would use the Installer link. You are able to click the edit icon and rearrange and resize widgets, but not add new widgets.Ĭonnecting the “First agent” to a system. The only functionality that I would like to see here is the ability to add more widgets, such as Sidekicks, Sessions, or even a graph of a specific target. LiveShares allow other users to view the results of an agent and targets via a web link. Agent Templates are reusable configurations for repeated or mass deployments. But, you can also see all of your Agent Templates and LiveShares. In addition, you will find tabs for actions, subscription usage, alerts, and feedback. In PingPlotter Cloud, an agent is installed to a specific system with the targets set to an endpoint, such as Google, to collect network statistics. As shown below, there is a “First agent” already provisioned, but not connected to a system. On this dashboard, you are presented with most of the necessary functionality right off the bat. Once authenticated you will be presented with the dashboard. If it’s your first sign-in, and you already have a license, you will be sent a temporary password. Once signed up, simply navigate to the PingPlotter Cloud dashboard and sign in.
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